Privacy Policy - Kai the AI

Effective Date: January 1, 2025
Last Updated: November 16, 2025
Product: Kai the AI - Intelligent Teaching Assistant
Owner: E G Analytics
Website: chi2labs.com
Contact: privacy@chi2labs.com

Welcome

We're committed to protecting your privacy. This Privacy Policy explains how Kai the AI collects, uses, and protects your information.

Quick Summary

What We Do:

• Help students learn with AI-powered tutoring
• Show teachers how their students are progressing
• Send progress reports to parents (with school approval)
• Protect student data with strong security

What We DON'T Do:

• Sell student data to anyone
• Use student data for advertising
• Share data with marketing companies
• Use individual student data to train general AI models

Table of Contents

1. Who This Policy Applies To
2. What Information We Collect
3. How We Use Your Information
4. Who We Share Information With
5. Your Privacy Rights
6. How We Protect Your Information
7. How Long We Keep Information
8. Cookies and Tracking
9. Student Data Pledge
10. Children's Privacy (COPPA)
11. International Users
12. Policy Updates
13. Contact Us
14. Your State Privacy Rights

Who This Policy Applies To

This policy applies to everyone who uses Kai the AI:

• Students: Using Kai for learning support and tutoring
• Teachers: Using Kai to manage classes and see student progress
• School Administrators: Managing institutional accounts
• Parents/Guardians: Monitoring your child's progress
• Anyone visiting our website at chi2labs.com

Who We Are

Kai the AI is owned and operated by:

• Legal Entity: E G Analytics
• Brand Name: Chi Square Labs
• Website: chi2labs.com
• Privacy Contact: privacy@chi2labs.com

What Information We Collect

We collect information to help you learn better and provide our service.

1. Information You Provide Directly

Account Information:

• Name and email address
• Username and password
• Student ID or teacher ID
• School or institution name
• Grade level or subject area
• Role (student, teacher, administrator, parent)

Learning Information:

• Quiz and assessment answers
• Assignment submissions
• Questions you ask Kai
• Practice problems you complete
• Learning goals and preferences

Communication:

• Messages to support team
• Feedback and survey responses
• Questions sent to Kai's tutoring system

2. Information Collected Automatically

How You Use Kai:

• Pages and features you access
• Time spent on lessons
• Topics you study
• When you log in and out
• Buttons and links you click

Your Device:

• Device type (phone, tablet, computer)
• Operating system and version
• Browser type
• IP address (approximate location)
• Device identifier

Your Learning Progress:

• Quiz scores and results
• Assessment performance
• Learning progress metrics
• Time to complete tasks
• Topics you find easy or challenging

3. Information from Your School

If your school uses Kai, we may receive:

• Student enrollment information
• Class rosters
• Parent/guardian contact information
• School calendar and schedules
• Integration data from Learning Management Systems

4. Information We Create About You

Based on how you use Kai, we may create:

• Learning Profile: Your learning style and preferences
• Skill Assessment: Strengths and areas for improvement
• Engagement Score: How actively you use Kai
• Personalization Profile: Recommended topics and difficulty levels

These are created to help you learn better, not to judge or categorize you.

How We Use Your Information

Primary Use: Help You Learn

We use your information to:

Provide Tutoring:

• Answer your questions with AI-powered explanations
• Generate personalized practice problems
• Provide immediate feedback on your work
• Track which topics you understand

Personalize Learning:

• Adapt difficulty to your level
• Recommend topics to study next
• Create custom learning paths
• Identify when you need extra help

Show Progress:

• Create dashboards for teachers
• Generate progress reports for parents
• Track learning goals
• Celebrate achievements

Secondary Uses

Improve Kai:

• Understand which features are helpful
• Fix bugs and errors
• Test new features
• Make Kai easier to use

School Support:

• Help teachers manage classes
• Create institutional reports
• Integrate with school systems
• Support compliance and audits

Safety and Security:

• Detect suspicious activity
• Prevent cheating and misuse
• Protect against security threats
• Enforce our terms of service

Communication (limited):

• Send important service updates
• Respond to your questions
• Notify about policy changes
• Share educational reminders (you can opt out)

What We DON'T Use Your Information For

We specifically DO NOT:

• Sell your data to anyone
• Show you targeted advertising
• Create profiles for employment or credit decisions
• Share data with marketing companies
• Use student data to train general AI models for other purposes
• Make decisions that discriminate based on protected characteristics

Who We Share Information With

We Share With:

1. Your Teachers and School:

• Teachers see their own students' progress
• School administrators see institutional reports
• Parents see their own child's progress (if authorized by school)
• Why: To support your education

2. Service Providers (under strict contracts):

• Cloud hosting providers (to store data securely)
• Email services (to send notifications)
• Analytics platforms (to understand usage)
• Authentication providers (for secure login)
• Why: To provide the service
• Restrictions: They cannot sell data or use it for their own purposes

3. Law Enforcement (when legally required):

• Only when required by valid legal process (warrant, subpoena, court order)
• Only when necessary to prevent serious harm
• We notify you when legally permitted
• Why: Legal compliance and safety

We DON'T Share With:

• Marketing or advertising companies
• Data brokers
• Companies that sell student data
• Third parties for their own commercial purposes
• Anyone not essential to providing Kai's service

Aggregate Data

We may share anonymized, aggregated data that cannot identify individuals:

• Example: "70% of students improved in math this semester"
• Example: "Students spend an average of 20 minutes per session"
• This helps us improve Kai and understand education trends

Your Privacy Rights

You have control over your information. Here's what you can do:

1. See Your Data

• What: Request a complete copy of all information we have about you
• How: Email privacy@chi2labs.com with "Data Access Request"
• Timeline: We'll respond within 30-45 days
• Format: You'll receive data in portable format (CSV or JSON)

2. Correct Your Information

• What: Fix any inaccurate information in your account
• How:
  • Go to Settings > Profile to update most information yourself
  • Email privacy@chi2labs.com for data you can't change
• Timeline: Updates processed within 10 business days

3. Delete Your Account

• What: Permanently delete your account and data
• How:
  • Go to Settings > Account > Delete Account
  • Or email privacy@chi2labs.com with deletion request
• Timeline: Account deleted within 30 days
• Important: This is permanent and cannot be undone

What Gets Deleted:

• Your personal information
• Your assessment history
• Your learning progress
• Your account credentials

What May Remain:

• Aggregate statistics (no personal identifiers)
• Backup archives (deleted per retention schedule)
• School records (schools maintain their own copies)

4. Manage Communications

• What: Control what emails you receive
• How:
  • Settings > Communications > Email Preferences
  • Click "Unsubscribe" in any email
• Note: Some administrative emails must be sent (privacy policy updates, security notices)

5. For Parents (of students under 18)

You Can:

• Access your child's account and data
• Review learning progress and assessments
• Request corrections to child's information
• Delete your child's account
• Modify privacy settings
• Opt out of optional features

How:

• Email privacy@chi2labs.com with proof of relationship
• We'll verify and provide access within 5 business days

How We Protect Your Information

We take security seriously. Here's how we protect your data:

Technical Security

Encryption:

• All data encrypted in transit (TLS 1.2 or higher)
• All data encrypted at rest (AES-256)
• Passwords are hashed and never stored in plain text

Access Controls:

• Multi-factor authentication available
• Role-based access (teachers only see their students)
• Regular access reviews
• Minimum necessary access principle

Security Monitoring:

• 24/7 security monitoring
• Intrusion detection systems
• Regular security audits
• Vulnerability scanning

Operational Security

Our Practices:

• Background checks for employees with data access
• Regular security training for staff
• Secure development practices
• Incident response procedures
• Regular security assessments

Infrastructure:

• Industry-standard cloud hosting (SOC 2 certified)
• Redundant backups
• Disaster recovery plans
• Geographic data redundancy

Important Limitations

No system is 100% secure:

• Despite our best efforts, no internet service is completely secure
• You are responsible for keeping your password secure
• Never share your password with anyone
• Report suspicious activity immediately

If a Breach Occurs:

• We'll notify affected users within 60 days (or sooner as required by law)
• We'll notify your school and regulatory authorities as required
• We'll provide information about what happened and what we're doing
• We'll offer assistance like credit monitoring if required by law

How Long We Keep Information

While You're Active

Student Accounts:

• Learning data: Kept while enrolled + as required by school policy
• Account information: Kept while account is active
• Assessment history: Kept per institutional requirements

Teacher Accounts:

• Class data: Kept while teaching at institution
• Professional information: Kept while account is active

After Account Deletion

Deletion Timeline:

• Immediate: Account access removed
• 30 days: Personal identifiers deleted
• 1 year: Backup archives deleted
• Exceptions: Data required by law (FERPA records retention)

School Requirements:

• Schools may require longer retention
• Schools control deletion schedules for their students
• Contact your school about retention policies

Special Categories

Assessment Records:

• May be retained longer per FERPA requirements (typically 1-7 years)
• Required for academic record integrity
• De-identified after minimum retention period

Legal Holds:

• Data subject to legal proceedings retained until resolved
• Rare exceptions for ongoing investigations

Cookies and Tracking

What Are Cookies?

Cookies are small files stored on your device that help websites remember you.

How We Use Cookies

Essential Cookies (required):

• Remember you're logged in
• Save your preferences
• Ensure security
• You cannot disable these - they're necessary for Kai to work

Analytics Cookies (optional):

• Understand how Kai is used
• Track which features are popular
• Improve user experience
• You can disable these in Settings > Privacy

No Advertising Cookies:

• We don't use cookies for advertising
• We don't track you across other websites
• We don't sell cookie data

Managing Cookies

• In Kai: Settings > Privacy > Cookie Preferences
• In Your Browser: Most browsers allow you to disable cookies
• Note: Disabling essential cookies will prevent Kai from working properly

Student Data Pledge

E G Analytics commits to the following principles for student data:

Our Pledge

1. We Will NOT Sell Student Data

We will never sell or share student personal information for any purpose other than providing Kai's learning services.

2. We Will NOT Use Data for Advertising

We will never use student data for commercial advertising, marketing, or behavioral targeting.

3. We Will NOT Create Non-Educational Profiles

We will not create profiles or make inferences about students for employment decisions, credit eligibility, insurance, or other non-educational purposes.

4. We Will NOT Use Data for Pricing Discrimination

We will never use students' educational records to determine or impact the pricing of educational services.

5. We Will NOT Retain Data Longer Than Necessary

We will only retain student personal information as long as necessary to serve the educational purpose, except where required by law.

6. We WILL Implement Strong Security

We will implement and maintain reasonable security measures to protect student data from unauthorized access, destruction, use, or disclosure.

7. We WILL Support Student Rights

We will support students' and parents' rights to access, correct, and delete their personal information.

8. We WILL Be Transparent

We will be transparent about our data practices and maintain compliance with all applicable privacy laws including FERPA, COPPA, and state student privacy laws.

Children's Privacy (COPPA)

For Students Under 13

If you're under 13, special rules apply under the Children's Online Privacy Protection Act (COPPA).

Parental Consent Required:

• Your parent/guardian must consent before you use Kai
• OR your school can provide consent on behalf of parents
• We verify consent before collecting any information

What We Collect from Children:

• Only information necessary for tutoring
• Name and student ID
• Learning progress and assessments
• Questions and assignments
• Device information

Parent Rights:

• Review all information collected about your child
• Request deletion of child's information
• Refuse further collection of information
• Receive notices about our information practices

How Parents Exercise Rights:

• Email privacy@chi2labs.com
• Include child's name and school
• Provide proof of parental relationship
• We'll respond within 5 business days

School-Based Exception:

• If your child uses Kai through school, the school may provide consent
• Schools act as agents for parents under COPPA
• Contact your school about consent procedures

International Users

For Users in the European Union

If you're in the EU or European Economic Area, you have additional rights under GDPR:

Your Rights:

• Right to access your personal data
• Right to correct inaccurate data
• Right to delete data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Legal Basis for Processing:

• Contract: To provide Kai's services
• Legitimate interest: To improve Kai and ensure security
• Legal obligation: To comply with laws
• Consent: For optional features

Data Transfers:

• Your data may be processed in the United States
• We use Standard Contractual Clauses for protection
• Equivalent security measures as in the EU

EU Representative: [To be designated if serving EU users]

Data Protection Authority: You can file complaints with your national data protection authority

For Users in California

California residents have rights under CCPA/CPRA:

• Right to know what data is collected
• Right to delete data
• Right to opt-out of data "sales" (we don't sell data)
• Right to non-discrimination
• Right to correct data

See Your State Privacy Rights section below.

Policy Updates

When We Update This Policy

We may update this Privacy Policy:

• Material Changes: 30 days advance notice
• Minor Changes: Effective immediately
• Legal Requirements: As required by law

Material Changes Include:

• Expanding what data we collect
• Changing how we use data
• Changing who we share data with
• Reducing your privacy rights
• Changes affecting children specifically

How We Notify You

Notice Methods:

• Email to your registered email address
• In-app notification when you log in
• Website banner on chi2labs.com

For Children (COPPA):

• New parental consent required for material changes
• Notice sent to parents/guardians
• School notification for school-based accounts

Your Choices

When policy changes:

• Accept: Continue using Kai
• Decline: Stop using Kai and request account deletion
• Material Changes: You must explicitly accept or opt-out

Contact Us

Privacy Questions

Email: privacy@chi2labs.com
Response Time: 3-5 business days
Mail:
E G Analytics
40 East Main Street
Wilmington, DE 19711

For Different Users

Parents:

• Email privacy@chi2labs.com with "Parent Request"
• Include child's name and school

Schools/Teachers:

• Email partnerships@chi2labs.com
• Dedicated support for institutional customers

Students:

• Email privacy@chi2labs.com
• Ask your teacher for help if needed

File a Complaint

If you believe we've violated your privacy rights:

Federal Trade Commission (COPPA):

• Website: ftc.gov/complaint
• Email: CIP@ftc.gov

State Attorney General:

• Find your state's contact: naag.org

EU Data Protection Authorities (for EU residents):

• Find your country's authority: edpb.europa.eu

Your State Privacy Rights

California (CCPA/CPRA)

Your Rights:

• Know what personal information we collect
• Know whether we sell or share personal information (we don't)
• Access your personal information
• Delete your personal information
• Correct inaccurate information
• Opt-out of "sales" or "sharing" (not applicable - we don't sell)
• Non-discrimination for exercising your rights

How to Exercise Rights: Email privacy@chi2labs.com with "CCPA Request"
Response Time: 45 days
Verification: We'll verify your identity before responding

Virginia, Colorado, Connecticut, Utah, etc.

Similar rights apply under your state's privacy law:

• Access your data
• Correct your data
• Delete your data
• Opt-out of certain processing
• Data portability

How to Exercise Rights: Email privacy@chi2labs.com with your state name in subject
Response Time: 45 days per state law

Student Privacy Laws (State-Specific)

Many states have specific student privacy laws (Florida, Illinois, etc.). We comply with all applicable state laws regarding:

• Student data cannot be sold
• Student data used only for educational purposes
• Required contracts with schools
• Regular security audits
• Data breach notifications
• Data deletion upon request

Contact privacy@chi2labs.com for state-specific questions.

Glossary

Questions or Concerns?

We're here to help. If you have questions about this Privacy Policy or how we handle your information:

Email: privacy@chi2labs.com
Response Time: We'll respond within 3-5 business days
Priority: Student and parent privacy questions receive priority handling

Last Updated: November 16, 2025
Effective Date: January 1, 2025
Version: 1.0

This Privacy Policy is written in plain language to be accessible to all users. For legal questions, please consult qualified legal counsel. For privacy questions, contact privacy@chi2labs.com.