Signing In to Kai

Signing In to Kai

Kai uses Firebase Authentication to keep your account secure. You can sign in with your institutional email and password, or use Single Sign-On (SSO) through Google or Microsoft if your institution provides those services.

Institutional Email Sign-In

Most users sign in with the email address and password associated with their Kai account.

  1. Open the Kai app on your device.
  2. Enter your institutional email address (e.g., yourname@university.edu).
  3. Enter your password.
  4. Tap Sign In.
TipFirst Time Signing In?

If your account was created by an administrator, you will receive a welcome email with instructions to set your password. Check your inbox (and spam folder) before attempting to sign in.

Google SSO (Google Workspace Institutions)

If your institution uses Google Workspace (formerly G Suite), you can sign in with your institutional Google account — no separate Kai password needed.

  1. On the sign-in screen, tap Continue with Google.
  2. Select your institutional Google account from the list (e.g., yourname@university.edu).
  3. Approve the sign-in request.

You will be taken directly into Kai.

NotePersonal Google Accounts

Google SSO is intended for institutional accounts. If you sign in with a personal Gmail account (@gmail.com), Kai may not recognize you as a registered user. Use your institutional email address.

Microsoft SSO (Microsoft 365 Institutions)

If your institution uses Microsoft 365 (formerly Office 365), you can sign in with your institutional Microsoft account.

  1. On the sign-in screen, tap Continue with Microsoft.
  2. Enter your institutional Microsoft email address when prompted.
  3. Complete your institution’s standard Microsoft login (this may include multi-factor authentication if your institution requires it).

You will be returned to Kai and signed in automatically.

NoteMulti-Factor Authentication (MFA)

If your institution has MFA enabled on Microsoft accounts, you will need to complete that step as part of sign-in. This is controlled by your institution, not by Kai.

Password Reset

If you forget your password:

  1. On the sign-in screen, tap Forgot Password?
  2. Enter your email address and tap Send Reset Link.
  3. Check your inbox for an email from Kai with a password reset link.
  4. Follow the link to set a new password.
TipDidn’t Receive the Email?
  • Check your spam or junk folder.
  • Make sure you entered the exact email address associated with your Kai account.
  • If your institution uses Google or Microsoft SSO, you may not have a Kai password — use the SSO option instead.

Staying Signed In

Kai keeps you signed in between sessions on your mobile device. You do not need to re-enter your credentials every time you open the app.

Your session persists until you explicitly sign out or your account access is changed by an administrator.

To sign out manually:

  1. Open the app menu (your profile or settings area).
  2. Tap Sign Out.
NoteShared Devices

If you use Kai on a shared or public device, always sign out when you are finished to protect your account.

Account Roles

Kai has two account types: Instructor and Student. Your role determines what you see and can do in the app.

Role Access
Instructor Create courses, sessions, quizzes, homework, and feedback requests; view analytics; manage students
Student Enroll in courses, complete quizzes and homework, access feedback, use the AI tutor

How roles are assigned:

  • Instructors are either added by a platform administrator or self-register as instructors through the onboarding process.
  • Students are enrolled in courses and receive access through their instructor or institution.
TipWrong Role?

If you signed in but see the wrong interface (e.g., you’re an instructor but see the student view), contact your platform administrator to verify your account type.

Troubleshooting Sign-In Issues

“User not found” or “Invalid credentials”

  • Double-check that you are using the correct email address (your institutional email, not a personal one).
  • If your account was recently created, wait a few minutes and try again.
  • Use Forgot Password? to reset your credentials.

Google or Microsoft SSO not working

  • Make sure you are selecting your institutional account, not a personal account.
  • Your institution may need to approve the Kai application in their Google Workspace or Microsoft admin console. Contact your IT department if SSO was previously working and has stopped.

“Account disabled” or “Access denied”

  • Your account may have been suspended or deactivated by an administrator. Contact your institution’s Kai administrator or support team.

App asks you to sign in every time

  • Check that you have not disabled local storage or cookie permissions on your device.
  • Reinstalling the app may resolve persistent sign-out issues.

Can’t find the sign-in screen

  • If you are using a shared link (e.g., a quiz or feedback link), you may be directed to a browser-based version of Kai. Sign in with the same credentials you use for the mobile app.
TipStill Having Trouble?

Contact your institution’s Kai administrator or reach out through the support page for further assistance.

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